Improving Customer Journey with Candio

·       Car needs new tyres?
·       A loved one’s birthday, and you’re responsible for getting a themed cake?
·       Dropped your phone and need the screen repaired ASAP?

How do you find the answer to these questions? You open your favourite browser preferred search engine and type a few phrases that will find you the local tyre fitter, baker and phone repair shop.

·       88% of customers who do a local search visit or call a store within the same day.
·       46% of all Google searches are seeking local information.

Being Found
The initial help your customers need is found on the first page of results when their service is searched online. Candio’s Web Listings tool helps keep companies at the first point of search – providing a single dashboard where customers can enter their contact details, company information, opening hours and much more. Web Listings work on over 50 search engines, ensuring that the correct and consistent information is displayed, no matter where the company was found.
Being Chosen
65% of searches result in Zero-Clicks, which means that after that search happens, the searcher will find all the information they need about your business on that first page, from your business listings. Web Listings will give you the ability to ensure that all that information is up to date, correct but highlight the areas that you are missing.
What happens to the other 35%? The only real option present to them is your website, and it then takes 0.05 seconds for users to form an opinion about your website that determines if they leave or stay.

Our Website Optimiser tool will highlight the areas you need to improve. Should it be that your website is loading slow, not mobile-friendly, or it’s not working, our tool will help

·       We automatically scan your customer’s website – updating the sitemap and indexing it on all search engines.
·       Highlight issues that are causing poor performance and explain how to fix those
·       Track performance, we show your ranking by search engines on the keywords that matter most to you
·       Real-Time Alerts, should your customer’s website go down or have a security leak, we will notify you via email straight away.
This means that Candio has a complete product range to help your customers win online by allowing them to be found & then secondly be chosen.

If you’d like to learn more about becoming a Candio partner, click here to arrange a meeting with our BDM, Tom Chedham.

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